Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you fill out forms on our website, place an order, or contact us. This information may include:

• Full name
• Email address
• Phone number
• Business name and website URL
• Billing address
• Payment information (processed securely by Stripe)
• Any other information you choose to provide

Usage Data

When you access our website, we automatically collect certain information about your device and your visit, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs and exit pages
• Pages viewed and time spent on pages
• Date and time of your visit
• Device identifiers

Cookie Data

We use cookies and similar tracking technologies to collect information about your browsing activity. For detailed information about the cookies we use, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Processing your orders, delivering your website project, and managing your account.
• To communicate with you: Sending project updates, responding to inquiries, and providing customer support.
• To improve our services: Analyzing how our website is used to enhance user experience and develop new features.
• For marketing: Sending promotional materials and information about our services, with your consent where required by law. You can opt out at any time.
• To protect our business: Detecting and preventing fraud, unauthorized access, and other illegal activities.
• To comply with legal obligations: Meeting our legal and regulatory requirements.

3. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. Cookies are small text files placed on your device that help us provide and improve our services.

We use three categories of cookies:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our website.
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

For complete details about the cookies we use and how to manage your preferences, please visit our Cookie Policy.

4. Third-Party Services

We use the following third-party services that may collect information about you:

Stripe (Payment Processing)

We use Stripe to process payments securely. When you make a payment, your payment information is transmitted directly to Stripe and is subject to Stripe's Privacy Policy. We do not store your full credit card number on our servers.

Google Analytics (Website Analytics)

We use Google Analytics 4 (GA4) to analyze website traffic and usage patterns. GA4 collects information such as how often users visit the site, what pages they view, and what other sites they visited prior. We use this information solely to improve our website and services. Google Analytics uses cookies and may transfer data to the United States.

Meta Pixel (Marketing Analytics)

We use the Meta Pixel (formerly Facebook Pixel) to measure the effectiveness of our advertising campaigns and to deliver relevant advertisements to users on Meta platforms. The Meta Pixel collects data about your browsing activity on our website, which is shared with Meta Platforms, Inc.

5. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, analytics, and email delivery. These providers are contractually obligated to protect your information.
• Legal requirements: We may disclose your information if required by law, court order, or governmental regulation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share your information for any other purpose with your explicit consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account and project data: Retained for the duration of your business relationship with us and for up to 3 years after your last project.
• Payment records: Retained for 7 years as required by tax and accounting regulations.
• Marketing data: Retained until you unsubscribe or request deletion.
• Usage data: Retained for up to 26 months through Google Analytics.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit
• Secure payment processing through PCI-compliant Stripe
• Regular security assessments
• Access controls limiting data access to authorized personnel

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right of access: You can request a copy of the personal information we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete information.
• Right to deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Right to data portability: You can request your data in a structured, commonly used, machine-readable format.
• Right to object: You can object to the processing of your personal information for certain purposes, including direct marketing.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at hello@zelovstudio.com. We will respond to your request within 30 days.

9. GDPR Compliance

If you are located in the European Economic Area (EEA), Switzerland, or the United Kingdom, we process your personal data in accordance with the General Data Protection Regulation (GDPR).

Lawful Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: Processing necessary to fulfill our contractual obligations to you (e.g., delivering your website project).
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and marketing, where those interests are not overridden by your rights.
• Consent: Where you have given explicit consent for specific processing activities, such as marketing communications or non-essential cookies.
• Legal obligation: Processing necessary to comply with a legal obligation.

International Data Transfers

Your data may be transferred to and processed in the United States and other countries outside the EEA. When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

Data Protection Contact

For any GDPR-related inquiries or to exercise your data protection rights, please contact us at hello@zelovstudio.com.

10. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

• Right to know: You can request that we disclose what personal information we collect, use, and share about you.
• Right to delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to opt-out: You can opt out of the sale of your personal information. Note: we do not sell personal information.
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, please contact us at hello@zelovstudio.com.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you believe that a child has provided us with personal information, please contact us at hello@zelovstudio.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: